Refund & Cancellation Policy
Clear and transparent terms regarding subscription payments, account cancellations, and limited refund request procedures.
Subscription Refund Terms
Subscription fees for Molzu are generally non-refundable once the billing period has started. Molzu does not offer unconditional or general refunds, nor a 14-day money-back guarantee. However, refund requests may be considered under limited, specific circumstances submitted within a 7-day request window, or as required by applicable law. You may cancel your subscription at any time to prevent future charges.
We offer a generous Free Starter tier (No Credit Card Required) so you can test features and evaluate Molzu before making a subscription purchase.
1. General Refund Terms & Request Window
- •Subscription fees are generally non-refundable once the subscription period has started, except for the explicit circumstances outlined in this policy.
- •Molzu does not offer unconditional, general, or change-of-mind refunds.
- •Eligible refund requests must be formally submitted within 7 calendar days of the transaction date. Requests received after this 7-day window are not eligible for review.
2. Circumstances Where Refunds May Be Considered
- •Refund requests will only be evaluated under the following specific circumstances:
- •Duplicate Charges: Multiple billing transactions processed accidentally for the same subscription or billing period.
- •Unauthorized Payments: Fraudulent or unauthorized use of a payment method, subject to account and transaction verification.
- •Technical Service Failure: Inability to receive or access the purchased service due to a verified technical issue on Molzu's platform that cannot be resolved within a reasonable timeframe.
- •Statutory Obligations: Circumstances where refund issuance is required by applicable law or mandatory consumer protection regulation.
3. Subscription Cancellations
- •You may cancel your recurring subscription at any time directly from your Account / Workspace settings.
- •Upon cancellation, your subscription will remain active until the end of your current paid billing cycle.
- •Canceling prevents future auto-renewals; no further automatic recurring charges will occur after cancellation.
4. Plan Upgrades, Downgrades & Non-Eligible Cases
- •Upgrades take effect immediately, granting higher lead limits and access to advanced features right away.
- •Downgrades take effect at the start of your next billing cycle, ensuring uninterrupted service for your active tier.
- •Unused subscription time or partial-month feature non-usage is non-refundable.
- •Accounts suspended or terminated due to severe breaches of our Terms of Service (such as spamming, phishing, or abusive activities) are strictly ineligible for refunds.
How to Request a Refund
If you believe your payment qualifies for a refund under the limited circumstances listed above, please submit a written request within 7 days of the transaction date to our billing support team at info@molzu.com.
Please include the following information in your request:
- Account email address associated with your Molzu workspace
- Order ID, transaction ID, or invoice reference number
- Date and amount of the charge
- A clear description of the reason for the request (e.g., duplicate charge details, evidence of unauthorized payment, or technical failure description)
Our support team will review your request and respond within 2 to 3 business days. Approved refunds will be issued back to the original payment method used for the purchase.
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